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October 3, 2014

The Netherlands: Dutch Railways NS new ticketing system considered complicated and unfriendly by NS customers

A random poll by EU-Digest throughout the Netherlands shows that 68% of NS customers are unhappy with the new obligatory electronic OV Chipcard ticketing system. The new system went into effect two months ago throughout the Netherlands.

The new system did away with a paper ticketing system and replaced it with an electronic "refill" Chipcard called OV Chipcard tied into the customers bank account or credit card. The OV Chipcard can also be used on all other Public Transport in the Netherlands

Travelers find the new system complicated, riddled with technical problems and especially unfriendly to many older customers who are not tech savvy

Tourists visiting the Netherlands also complained that the ticketing system does not accept many International credit cards.

Almere-Digest